Get support at Square
About Square Support
We can all use an extra hand when it comes to building our business. Square offers multiple support channels to find answers to your questions, meeting you when and where you need support. Our self-serve resources are the fastest way to find answers to your questions. If you have any account-specific questions, you can always contact our team directly.
We encourage you to let us know if you feel you need extra care and support. We’ll try to understand your circumstances and how they affect your relationship with Square, and take all reasonable steps to support you.
Before you begin
Only account owners or authorised representatives can contact Square. Learn how to add and manage authorised representatives. Have your account information handy. If you contact our support team using the email address or phone number associated with the account, we can pull up your account more efficiently.
Option 1: Visit Support Centre
Square Support Centre gives you instant access to search the most up-to-date Square support resources, support articles and video tutorials to help you start, manage and grow your business with Square. We also invite you to provide feedback on our support resources – your feedback helps us grow together.
Start here to search for answers to common questions and step-by-step guidance. To access Square Support Centre, visit squareup.com/help.
Option 2: Get in-app support
Get help within the Square Point of Sale app, Square Terminal or Square Register. In-app support uses Support Assistant to help guide you to self-serve resources or available live support options based on your issue and eligibility. To get in-app support:
Sign in to your account at squareup.com/login.
Tap ≡ More > Support > Get help.
Option 3: Visit the Square Community
Square Community is a space to collaborate and learn with other Square sellers. Join the Square Community to find out how other businesses are using Square, connect with businesses facing similar challenges and pose questions to our online community when you need help or advice. To access the Square Community:
Go to the Square Seller Community and click Sign In.
Use the email address and password associated with your Square account. If this is your first time using the Square Community, create a public username.
Option 4: Watch Square support videos on YouTube
If you prefer to watch a video tutorial, the Square YouTube channel has a library full of resources to help you get the most out of your Square account. To view our videos:
Go to the Square YouTube channel.
Select Videos to view available content.
Option 5: Contact Square Support
We know you may need more than our online resources to help manage, understand and grow your business. Square has a dedicated Square Support team that can provide account specific assistance on transactions and transfers while offering expert knowledge of Square products and services. You can contact our Square Support team through chat or by phone.
You can call Square Support at 0800 098 8008 Monday to Friday, 9:00 to 17:00. There may be a wait when you call, so feel free to use our callback option if you can’t wait on the line.
If you subscribe to Square Online’s Premium plan, Square for Restaurants Plus, Square for Retail Plus or have questions about your Square Register or Square Terminal, you get access to 24/7 phone support.
Chat support is accessed through Support Assistant in the Square Dashboard, Support Centre or Square POS app. Support Assistant may respond first and will pass you to a live agent when available.
Start your chat by providing us with information about your business’s needs. Once you get in contact, Square will pair you with the first available Square Support advocate for support.
From your desktop computer:
- Go to the Square Support Centre and select Sign In.
- Enter your account email and password.
- Use Support Assistant to request help and view available support options.