Set up shipping carriers
- Sellers with the account and settings permission to configure orders settings. Set permissions in Square Dashboard.
About shipping carriers
You can connect shipping carriers to Square to purchase and print shipping labels. You have two options for connecting carriers:
Direct UPS connection: Connect your UPS account directly to Square to access pre-negotiated UPS rates.
Shippo integration: Connect to Shippo to access USPS, DHL Express, FedEx and UPS with your own account. Shippo is required for all carriers other than UPS.
Before you begin
You can set up shipping options in Square Dashboard.
Assign Shipping fulfillment (for shipping via a carrier) to your items in your item library. Learn how to set up items for your website.
You can ship orders with Square that come in from Square Online, Square Point of Sale, Square Retail POS, Square Invoices and Square Subscriptions—any order with a fulfillment type of shipping.
Connecting a Shippo account with Square won’t make any changes to any connections to the Shippo marketplace app.
Your Shippo features, services and account details are managed by Shippo directly. For additional help, visit the Shippo support site.
You can set up UPS without connecting to Shippo, but you may connect to Shippo on top of UPS to set up additional carriers.
Set up and manage a UPS connection
Integrate Square with Shippo
Use Shippo to connect USPS, DHL Express, FedEx or UPS with your own account rates. To connect a Shippo account and set up shipping label purchases:
- Sign in to Square Dashboard and go to Settings > Account & settings > Fulfillment methods > Shipment.
- Under “Shipping labels,” click Get started > Connect account. If you already started connecting your account, click Continue setup > Connect account.
- Create a new Shippo account, then click Sign Up. Click Log in if you already have a Shippo account. If you set up a new Shippo account, check your email to complete your account activation.
- Enter your payment card details, then click Allow access.
- Click Next once your Shippo account successfully connects. If the connection fails, you can review the error message and click Connect account to try again.
- Select a default carrier and service level.
- Enter the requested carrier account information. Depending on the carrier you select, you may be taken to their website to complete account connection.
- Choose the default service level. Service level options are determined by the default carrier selected. When purchasing a label, the service level is shown in your top three options.
- Once you have connected all the relevant carriers, click Next to finish connecting your account.
Add your own box sizes to more accurately estimate shipping costs when printing shipping labels. Adding a default box will also allow you to set a default that is always selected when you purchase a label.
Learn how to manage custom shipping boxes.
Choose carrier rates through Shippo
When connecting to carriers through Shippo, you have two options: Square pre-negotiated rates, or personal carrier rates with your own account. If you use pre-negotiated rates, the carrier rates will show and you may need to review and agree to the terms and conditions. You can only enable one of these options per carrier.
Square pre-negotiated rates
You can connect to USPS and DHL Express with pre-negotiated rates. These rates are already enabled and available to you. If you want to connect to UPS with pre-negotiated rates, you can do so without connecting to Shippo first. See details further below.
Sign in to Square Dashboard and go to Settings > Account & settings > Fulfillment methods > Shipment.
Click Shipment carriers to view more details.
Under the listed carriers, select your preferred carrier with pre-negotiated rates.
Choose a Preferred service level.
Click Done.
Personal carrier rates
You can connect FedEx and DHL Express with personal carrier rates via Shippo. You can also connect UPS with your own account rates via Shippo. To connect UPS with Square pre-negotiated rates instead, reference the section above. You’ll need to sign in to your carrier account to access your rates.
Sign in to Square Dashboard and go to Settings > Account & settings > Fulfillment methods > Shipment.
Click Shipment carriers to view more details.
Under the listed carriers, select your preferred carrier to add your account.
Enter all of your carrier account information, such as username and account number. For more information on how to access your account information, please visit your carrier’s website.
Click Connect account.
Disconnect your Shippo account
If you disconnect your Shippo account, you won’t be able to create or purchase shipping labels.
Sign in to Square Dashboard and go to Settings > Account & settings > Fulfillment methods > Shipment.
Click Shippo login > Remove account. You’ll be redirected to the Shipments page in your Square Dashboard.
Click Get started > Connect account to reconnect the same account or to connect a different Shippo account.
Manage your fulfillment locations
Ship From addresses are where your shipments originate from. You can use them to calculate shipping costs so the carrier knows how far the package will travel. You can validate your addresses to ensure the carrier will recognize it as a valid address.
To review and validate addresses from your fulfillment locations:
Sign in to Square Dashboard and go to Settings > Account & settings > Fulfillment methods > Shipment.
Click Manage addresses to view a list of addresses associated with your fulfillment locations.
Click Validate. Previously validated addresses will have a check mark (✔) next to them, but you can click a row to edit the Ship From address.
Enter or update Ship From address details and click Save.
Review the address and click Use suggested, if applicable.
Click Done.
Ship From addresses are pre-filled with your business location address. To manage your business locations, sign in to your Square Dashboard and go to Settings > Account & settings > My business > Locations.