Troubleshoot VAT settings for your website
If you don’t see your VAT settings displayed correctly on your Square Online site, there are several troubleshooting measures you can take to help make sure they appear properly when customers order online.
Before you begin
Understand how to properly apply VAT settings to your website. To start, learn how to create and manage sales tax settings.
Make sure you’ve republished your site after making any updates to your online VAT settings. Learn how to publish and unpublish your website.
When testing a VAT application to a test order, make sure you complete most of the online checkout process so VAT populates on the final order amount. Taxes only populate towards the end of the checkout process.
Troubleshoot online VAT
You can manage all VAT settings, regardless of where in Square they appear, from one place.
Make sure the inclusive VAT option isn’t selected when creating your taxes. You can edit your tax settings at any time.
- Sign in to Square Dashboard and go to Settings > Account & Settings > Payments > VAT.
- Under either of the tax override options, click Manage settings.
- Under ‘Automatic and manual VAT calculation method’, click Additive VAT. With this option, VAT is added on top of the unit price and show up as a separate line item on customers’ receipts. This is most common in North America.
- Click Save.
Make sure the exemption rule option isn’t toggled on when creating your taxes. You can edit your tax settings at any time.
- Sign in to Square Dashboard and go to Settings > Account & Settings > Payments > VAT.
- Under ‘In-person VAT’, select one of your taxes.
- Toggle off Add exemption rule.
- Click Save.
Make sure your items aren’t set as non-taxable. You can update this for your items at any time.
- Sign in to Square Dashboard and go to Items & services (or Items & menus or Items & inventory) > Items > Item library.
- Select an existing item.
- Under Details, click the VAT drop-down menu and toggle Non-taxable item off. Click Done.
- Click Save.
You can also set multiple items as non-taxable using bulk actions in your item library. Learn how to bulk-edit and update items.