Set up accessibility features
About accessibility
Accessibility tools help accommodate customers who can benefit from additional visual or audio assistance during order placement and checkout. These tools can adjust contrast and size of the text written on the screen for visual assistance, and read aloud verbal instructions for audio assistance.
You can enable magnification to enlarge a selected portion of Square Terminal and Square Handheld, or the main display on your Square Register, allowing you to zoom in and out with ease.
You can also adjust your accessibility settings to have personally identifiable information (PII) read aloud or not read aloud. Personally identifiable information (PII) is any data that, when used alone or with other relevant data, could be used to identify a specific person. PII includes the customer’s name, email address, home address, and phone number.
Before you begin
You have two options for setting up your device to play aloud audio of what is shown on screen:
Turn on TalkBack from Square Terminal, Square Handheld, Square Register, or an Android device.
Turn on VoiceOver from an iOS device or Square Stand.
Both TalkBack and VoiceOver work with a connected Square Reader for magstripe (Lightning, v2) and (USB-C, v3) or Square Reader for contactless and chip (1st and 2nd generation).
Additional information about the use of audio channel splitters can be obtained through The National Federation of the Blind of Massachusetts.
To turn magnification on, you need access to your Square Terminal, Square Handheld, or Square Register.
From an Android device, you can also adjust your accessibility settings to have customer information read aloud on Square Point of Sale.
Turn on TalkBack
You can turn on TalkBack from your Square Terminal, Square Register, or Android device.
- Turn on your Square Terminal, Square Handheld, or Square Register.
- If you are signed out, you can tap Change Settings > Accessibility. If you are signed in, tap ≡ More > Settings > Hardware > Accessibility.
- Toggle TalkBack ON.
TalkBack is automatically enabled on the Square Terminal, Square Handheld, and on the customer display for Square Register when headphones are inserted into the audio jack. Square Handheld comes with a USB-C audio jack adapter for headphones.
- Open the Settings app on your Android device.
- Tap Accessibility > TalkBack.
- Toggle TalkBack ON.
- You can also turn on TalkBack by asking Google Assistant.
The steps to turn on TalkBack may vary depending on your Android device and version. You can also turn on TalkBack by asking Google Assistant. TalkBack features, services, and options are managed by Android directly.
Turn on VoiceOver
You can turn VoiceOver on an iOS device:
Open the Settings app on your iOS device.
Tap Accessibility > VoiceOver.
Toggle VoiceOver ON.
VoiceOver changes the gestures you use to control your iOS device. When VoiceOver is on, you must use VoiceOver gestures to operate your iOS device.
Turn on magnification
You can turn on magnification from your Square Terminal, Square Handheld, or Square Register:
Open the point of sale app on your Square Terminal, Square Handheld, or Square Register. If you are signed out, you can tap Change Settings > Accessibility.
Tap ≡ More > Settings > Hardware > Accessibility.
Toggle Magnification ON.
Once you've enabled magnification on your Square Terminal, Square Handheld, or Square Register:
Triple-tap the main display screen with one finger to enlarge that area of the display. This is the only magnification level available and cannot be adjusted.
Using a two finger touch, press, hold and drag two finger tips around the screen to pan around the display.
Triple tap to stop magnification and revert to a normal display experience.
Have customer information read aloud by your Point of Sale app
On Android devices, you can adjust your accessibility settings to have customer information read aloud on your point of sale app.
Open the point of sale app on your android device.
Tap ≡ More > Settings > Hardware > Accessibility.
Toggle Allow accessibility tools to read customer info ON.
Review the customers’ privacy notification and tap Accept.