Manage your DoorDash integration with Square
About DoorDash and Square
The DoorDash integration allows you to easily connect your DoorDash account and manage everything from one centralised place in Square. All DoorDash orders placed on DoorDash will flow through to your Square account so you can manage orders, update menus, menu hours, and prices, and see DoorDash orders in your Square reports.
Before you begin
Any updates made to items will automatically reflect on DoorDash. 86-ing an item will make the item unavailable on DoorDash.
Once you integrate DoorDash and Square, you may notice that the order of modifiers on DoorDash does not always match the order displayed in Square. This difference is due to the way DoorDash prioritises modifiers in their menu setup. DoorDash sorts modifiers by displaying required modifiers first. This means that even if you arrange your modifiers in a specific order within Square, DoorDash may reorder them if some modifiers are marked as required.
Manage DoorDash menu
Add a menu or pause DoorDash ordering
- Sign in to Square Dashboard and go to Online > Sales channels.
- Click Manage next to DoorDash.
- If applicable, select the location you want to update.
- Click the three dots (•••) next to your location name.
- Click Pause and select a time frame to pause DoorDash ordering.
- Click Done.
To add a menu to your location:
- Sign in to Square Dashboard and go to Online > Sales channels.
- Click Manage next to DoorDash.
- If applicable, select the location you want to update.
- Click the three dots (•••) next to your location name.
- Click Add menu
Preview, adjust, or hide your DoorDash menu
Your menu order from Square will match the menu order on DoorDash, though DoorDash may sort items differently based on popularity. Modifiers will maintain the same sort order from Square onto DoorDash, including within an order once placed, with some exceptions. You can adjust the menu order in Square, and these changes will sync to DoorDash.
Note: If you want to change the ordering of items, you can make changes in your DoorDash Merchant Portal.
To preview your menu on DoorDash from Square:
- Sign in to Square Dashboard and go to Online > Sales channels.
- Click Manage next to DoorDash.
- If applicable, select the location you want to preview.
- Click the three dots (•••) next to the menu you want to view.
- Click Preview menu on DoorDash.
- Sign in to Square Dashboard and go to Online > Sales channels.
- Click Manage next to DoorDash.
- If applicable, select the location you want to update.
- Click the three dots (•••) next to your menu.
- Click Edit menu hours.
- Make changes and click Update > Done.
- Sign in to Square Dashboard and go to Online > Sales channels.
- Click Manage next to DoorDash.
- If applicable, select the location you want to update.
- Click the three dots (•••) next to your menu.
- Click Hide menu on DoorDash > Hide.
- To unhide your menu, click Show menu on DoorDash.
- Click Done.
Upload menu photos
If you have menu photos in your Square account, DoorDash can automatically pull them from Square, review them to ensure they meet the required specs, and upload them to your DoorDash menu.
Take photos of your food (or review current photos) using DoorDash Photo Quality Guidelines.
Sign in to Square Dashboard and go to Items & services (or Items & menus or Items & inventory) > Menus.
Select a menu and then select an item in the menu.
Click upload to add a photo or drag and drop an image.
Click Save .
DoorDash will review and approve the photos within 5 days. When you update your point-of-sale menu photos, the new photo URLs will update during the next menu refresh.
Update your menu price or override price settings
You can update your prices by changing menu item prices that are on DoorDash — your price override setting will still apply.
To update your price override settings in Square:
Sign in to Square Dashboard and go to Online > Sales channels.
Click Manage next to DoorDash.
If applicable, select the location you want to update.
Click Update next to Settings.
Make changes to your price override settings, such as increased price amount, rounding amount, and turn on the option to increase modifier prices.
Click Update > Done.
Adjust the position of your modifiers
Modifiers marked as required will always appear at the top of the list on DoorDash, regardless of their position in Square. Adjusting the settings in Square to reflect the correct requirements will help maintain consistent modifier positions between both platforms.
Identify required modifiers: Check if the modifier in question is set as “required” in Square. Learn how to create and edit item modifiers.
Update the modifier settings: To change the modifier position on DoorDash, try setting the Minimum to 0 and the Maximum to 1 for modifiers that you do not want prioritized as required. This will ensure that DoorDash does not treat them as required modifiers and should display them in the intended order.
Manage DoorDash orders
Set prep times
For DoorDash integration orders, the default prep time can only be set through DoorDash, not Square. Learn more about DoorDash’s tablet suggested prep time feature.
Item prep times set up in your Square Dashboard only affects Square Online orders, not DoorDash orders. Learn how to set up items for your website.
Add location or remove integration
- Sign in to Square Dashboard and go to Online > Sales channels.
- Click Manage next to DoorDash.
- Click the three dots (•••) at the top right corner of the screen.
- Click Add location and select your location.
- Click Next and follow the prompts.
- Sign in to Square Dashboard and go to Online > Sales channels.
- Click Manage next to DoorDash.
- If applicable, select the location you want to remove the integration on.
- Click the three dots (•••) at the top right corner of the screen.
- Click Remove integration > Remove DoorDash.
DoorDash and Square integration Support
You can reach out to us in our Square Community for support requests related to the Square and DoorDash integration.
For issues related to driver status, partial cancellations, adjustments, or refunds, or communicating with DoorDash customers directly, contact DoorDash support.