Reopen a closed bill
About reopening bills
You may have times during service when team members or managers need to reopen a bill; for example, if the wrong tip amount was entered or if the server closed the wrong bill.
Reopening a bill in the Square Restaurant POS apps allows you to add additional items to the bill, comp items from the bill, adjust tips and more.
Before you begin
Make sure you haven’t run your close-of-day report or settled the transaction you’d like to reopen. You can only reopen bills before they have been settled.
You can only reopen a bill from the Square Restaurant POS app on iOS devices from transactions or orders. To reopen bills from your orders, you need to enable Release Manager. Learn how to set up release manager.
Configure reopen bill settings
There are two ways to configure reopened bills on Square for Restaurants. To do so:
Sign in to Square Dashboard and go to Device management (or Settings > Device management) > Service settings > Reopen bills.
-
Select Reopen and Keep Payment Method or Reopen and Remove Payment Method.
Reopen and keep payment method: Allows you to reopen and close the bill and keep the original payment method used.
Reopen and remove payment method: With this option, the payment method is automatically removed and the original payment amount is refunded.
Click Save.
Reopen a bill on Square Restaurant POS
Switch payment method on a closed bill
If you have Reopen and Keep Payment Method enabled from your Service Settings in Square Dashboard, and you haven’t run your close-of-day report, you can switch the payment method for a closed bill.
Open your point of sale app.
Locate the bill by selecting an occupied table or searching through your transaction history.
Tap the table or bill to bring up the bill details page and tap Reopen bill > Reopen.
In the cart view, you’ll see the card(s) listed. Select the card and tap Remove.
Once you confirm you’d like the payment card removed, you can process the payment again with the updated payment method.
Automatically settle bills
If you have Reopen and Keep Payment Method enabled from your Service Settings in Square Dashboard, you can choose to automatically settle closed bills after the end of day. Auto settlement occurs approximately 1.5 hours after business hours.
Settling bills on the same reporting day helps prevent payment delays, allowing you to receive funds 1–2 days sooner and ensuring that your daily reports accurately reflect your actual sales.
Sign in to Square Dashboard and go to Settings -> Account & Settings -> Payments -> Bill settlement.
Select End of working day or 36 hours after bill opened.
Click Save.